Muscat Governorate Conducts Training Workshop on Excellence in Customer Service
31/08/2025
Muscat Governorate conducted a training workshop today (Sunday) entitled ‘Excellence in Customer Service,’ It aimed to develop participants` skills and enhance their ability to deal efficiently with beneficiaries, thereby contributing to achieving institutional purposes in line with Oman Vision 2040 objectives.
Dr. Ilham Al-Khatri delivered this workshop and focused on several topics. They consist of the concept of customer service and its institutional relevance, customer service employee’s skills, artificial intelligence`s role to improve services, and linking customer service to Oman Vision 2040 targets.
During the workshop, customer service forms an integrative system that aims to achieve customer satisfaction and promote loyalty by providing added value that exceeds expectations, making the institution the optimal choice for its current and future customers. Key elements that customers rely on when evaluating service, including responsiveness, reliability, accessibility, efficiency, and assurance were also reviewed.
Interactive activities and practical applications were introduced that contributed to enhancing team spirit and developing communication skills and dealing with various customers. This workshop reflects the Muscat Governorate`s efforts to empower its employees with appropriate skills. Thus, improving the quality of services offered to the community.