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Easy electronic procedures to issue clearance certificates for damage to public properties.
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Questionnaire and awareness campaign to raise awareness and facilitate the service.
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Digital municipal service that supports digital transformation and simplifies transactions
Muscat Governorate continues to raise awareness of E-services associated with the municipal sector. Requesting payment for damages service resulting from traffic accidents to public properties is one of the digital engagement activities implemented as part of the 2025 plan to support decision-making in digital transformation fields. This service allows beneficiaries to conveniently accomplish their transactions online through the unified government E-services Portal, within the framework of the governorate`s directives to promote digital transformation and simplify procedures.
This service aims to issue a letter of clearance regarding the payment of damage costs to public properties, such as lighting poles, roads, and landscaping, in accordance with specific regulations. These regulations include providing a copy of the identity card of the person causing the accident or their representative, a substantial damages assessment form issuing from the Royal Oman Police, and a technical report from the relevant entity at Muscat Municipality clarifying the damages. It is also required that there be no valid insurance and that the accident be resulting from cases not covered by insurance, such as certain exceptional conditions, including the accident occurring while the person responsible was in an abnormal state.
To obtain the service, applicants first submit their request online and attach the required documents. The specialist employee then reviews and approves the application, notifies the beneficiary to finalise the payment, and obtains the clearance letter. The transaction is completed within one to five working days, depending on the implementing the required documents and data. Applications can be submitted through the Unified Government E-Services Portal or through Sanad Service centres.
The Muscat Governorate conducted a questionnaire to monitor public awareness of this service, service, follows by an awareness campaigns through its digital platforms, to clarify the procedures of benefit from the service, and simplify the application steps. Thus it enhances the acceptance of E-municipal services and improving the interaction with beneficiaries.