Based on Muscat Governorate’s keenness to improve its services to achievethe customers and beneficiaries` satisfaction. A survey was implementedrecently to measure the level of community members’ satisfaction with theservices it provides. The survey aimed to evaluate the services` quality andimprove them in order to achieve the aspirations and ambitions of citizens andresidents. The survey included measuring beneficiaries’ satisfaction withseveral essential services. Most notably are illegal possessions of state property`sremoval, development projects` Implementation, electronic services, andmunicipal permit services. Additionally, afforestation efforts in MuscatGovernorate.
According to the survey`s results, the satisfaction rate of beneficiaries withthe various services has reached encouraging percentages. The results displayed a 74% satisfaction levelamong beneficiaries of the governorate’s efforts to remove illegal possessions,63% in development projects’ implementation, 72% in electronic services, and63% in municipal license services. While the satisfaction rate of beneficiarieswith afforestation efforts reached 83%.
These results reflect Muscat Governorate`s commitment to improve anddevelop services. It confirms the importance of continuing to implementperiodical surveys to measure the citizens and residents’ opinions.Additionally, Benefiting from citizens’ opinions in guiding efforts to achievethe highest levels of quality and satisfaction in the governorate’sservices.